Refund and Cancellation Policy

Image by Laser strives to give all of our clients the best service, the latest technology and results that are second to none.


Image by Laser has a no refunds policy. Please choose carefully as we do not offer refunds if you simply change your mind or make a wrong decision. Treatments are not transferrable between individuals. Refunds will be provided where required under the Australian Consumer Law.

Bookings and Cancellation Policy

Please be considerate of others and provide at least 48 hours notice to cancel or reschedule your appointment.

Single Treatments

Please note: Single treatments require an upfront $55 deposit to secure the appointment time requested. This deposit is used towards the cost of the treatment on the day, or in the case of failure to provide 48 hours notice to cancel or move the appointment, the deposit will be forfeited.

Pre Paid treatments

A pre paid treatment will be forfeited if less than 48 hours or no notice is provided to cancel or reschedule an appointment. We strongly encourage providing as much notice as possible to avoid inconveniencing our other clients and staff. Image by Laser will provide you with an SMS reminder regarding your appointment date and time prior to your treatment.

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IPL Quantum 
Quantum IPL
Medilite C6 
MedLite C6
QLD Health Licenced 
QLD Health Licensed
Alma Lasers 
Alma Lasers